Question 1

What is Telehealth?

Accepted Answer

Telemedicine and telehealth are interchangeable terms used to describe remote medical care services that you can use over a secured internet connection without leaving your home or office. Our team provides comprehensive, personalized medical expertise through video chats so you can get reliable information at your convenience.

Question 2

What do you treat through the virtual care model?

Accepted Answer

We assess and treat common ailments and minor illnesses, care for ongoing health conditions, medication management and lab monitoring, and much more. In addition, we make every effort to provide access to providers after hours - by email, chat or phone. Feel free to review our privacy policy or contact us with any questions.

Question 3

What Electronic Health Record does Symbios Health Connect use?

Accepted Answer

Symbios Health Connect uses a secure HIPAA compliant tele-health platform, to provide up-to-date, high-quality medical treatment. In order to receive care, you must live in the state where the provider is licensed to practice.

Question 4

Is medication included in my membership fee?

Accepted Answer

Yes. The medication is included in your monthly membership fee. You must meet with your provider once a month for medical management. Your membership also includes a monthly check in with a health coach, just another way we strive to ensure you reach and sustain your weight loss goals

Question 5

Are the medications pharmacy grade and FDA approved?

Accepted Answer

Yes, all medications are made in an FDA-registered compounding pharmacy that uses the highest quality ingredients under FDA regulations.
You may be prescribed a generic compounded medication not associated with the Novo NordiskTM or Eli LillyTM companies or the brand-name medications Wegovy®, Ozempic®, or Mounjaro®.

Question 6

What are the side effects of the medication?

Accepted Answer

GLP-1 medications are clinically tested, stimulant-free, and non-habit-forming. Side effects of this class of medications are mainly gastrointestinal. Those who experience side effects report queasiness or nausea, with a very small percentage reporting vomiting, diarrhea, or constipation. These side effects improve as the body gets accustomed to the medicine. The compounded formulary in our program contains B Vitamins to minimize gastrointestinal side effects.
For more information, please visit: https://www.accessdata.fda.gov/drugsatfda_docs/label/2021/215256s000lbl.pdf

Question 7

How do these medications for weight loss work?

Accepted Answer

Semaglutide and Tirzepatide make you feel full faster, reduce food cravings, and improve insulin sensitivity. They also slow down food traveling through your system making you feel less hungry.

Question 8

What if I need dose adjustments?

Accepted Answer

We understand that every patient’s needs are different to have a healthy and continuous weight loss and achieve their goal weight. In case a higher dose is required and recommended by your provider throughout your program. Higher dosing may effect the price of your medication

Question 9

What is your policy on controlled substances?

Accepted Answer

Due to the nature of our practice and the wide geographical area covered by Symbios Health Connect providers do not prescribe controlled substances. There are no exceptions.

Other questions? Review our Prescription Policy and Prescription FAQ section on this page.

Question 10

My provider prescribed medication for me during my visit. What do I do?

Accepted Answer

Your weight management prescription GLP-1 medication will be shipped to your home address on file. Please review our service area/locations before joining to make sure we service residents in your state. To have the prescription routed to your preferred pharmacy (urgent care visits only), please have the complete address and phone number available to provide during your visit. Your prescription is then electronically transmitted to your pharmacy of choice. Please note that Symbios Health Connect cannot change or edit any incorrect information on the prescription.

Question 11

Is there a long term contract required?

Accepted Answer

No. All Symbios Health Connect programs are designed month-to-month, with the option to cancel anytime if unsatisfied by providing a 30-day advance notice. Please note that the cost of medication us not refundable.

Question 12

Do you take insurance?

Accepted Answer

Not at this time. We utilize the direct primary care model This fee structure can enable providers to spend more time with their patients, both in face-to-face visits/video, and through telephonic or electronic communications since they are not bound by insurance reimbursement restrictions.

Question 13

Do you provide vaccinations?

Accepted Answer

Symbios Health Connect is a Virtual Clinic, therefore we do not offer vaccines to our members. We recommend getting vaccines and immunizations at your local pharmacy.

Question 14

Are there any age restrictions for clients?

Accepted Answer

Our virtual care visits are currently available for adults and children 18 months and older. Mental health patients must be 18 years or older. Weight management patients must be over the age of 18 as well. Other age restrictions may apply for certain services and specific states.

Question 15

When should I not use virtual care?

Accepted Answer

Virtual care cannot be used for all medical issues, such as when you can only be assessed by a provider in person or in a medical emergency, such as when you suspect a broken bone or have been wounded and might need stitches or surgery.
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Get emergency medical care by calling 911. If you are thinking about harming yourself or attempting suicide, seek help right away. Call 911 or 988 for the Suicide & Crisis Lifeline.

Question 16

Do you provide work/school excuses?

Accepted Answer

During a pediatric consultation, clinicians can write notes for your children to return to, or be dismissed from, school, activities, camp, and more, if needed.

During an adult consultation, our clinicians can only provide a note stating the date when a patient was seen and that a treatment plan/care was established.

We aim to deliver premium telemedicine support tailored to your unique health conditions. With our team of highly trained clinicians, we ensure that the most potent treatments are always within your reach.

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